Privacy Policy

This Privacy Policy explains how Fluent Horizons handles personal data in connection with its website, course inquiries, enrolment, small-group language courses, and related online or classroom services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related information, attendance and progress notes, messages sent through our website or booking channels, and technical data such as device, browser, and usage information. Where online lessons are used, we may also process audio, video, and participation data needed to deliver the session.

The categories collected depend on whether a person makes an inquiry, enrols, or uses online lessons.

Sources of Data

We receive personal data directly from users through forms, messages, bookings, consultations, and course participation. We also obtain data from payment processing, scheduling, and online meeting tools used to arrange or deliver classes, as well as from cookies and similar technologies that record site activity.

Information comes from direct submissions, lesson activity, and limited technical collection from the website.

Cookies We Use

Our website may use essential cookies to support security and core functions, functional cookies to remember basic preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose and lifespan. We do not use cookies to collect more information than is reasonably needed for these purposes.

We use only standard cookie categories needed for operation, measurement, and preference handling.

Cookie Controls

You may manage cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form submission, session continuity, or other basic website functions. We do not rely on cookie settings to override choices that are required for essential service operation.

Browser controls can be used to block or remove non-essential cookies, subject to site functionality limits.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess language level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare written learning plans, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, troubleshoot issues, and improve basic functionality.

Processing is tied to course administration, communication, and site operation.

02 · Sharing

Service Providers

We may share personal data with payment processors, scheduling tools, website hosting providers, communication services, and online lesson platforms that support our operations. These parties act on our instructions or under their own applicable terms and are expected to handle data for the limited purpose of providing their services.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests, court orders, tax or accounting duties, or to protect our rights, users, staff, or property. We may also share information where disclosure is needed to investigate misuse, security incidents, or fraud.

Legal disclosure is limited to what is reasonably necessary for compliance or protection of rights.

User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or objection to certain processing activities. Where we rely on consent for a specific activity, you may withdraw that consent for future processing.

Available rights may depend on the nature of the request and applicable Indonesian law.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may need to confirm your identity and may decline or limit a request where the law allows us to do so. If a request is complex or involves multiple records, we may respond in stages.

We may ask for information needed to verify identity before acting on a request.

Data Retention

Retention of Data

We retain personal data for the period necessary to manage inquiries, enrolment, class administration, payments, progress review, dispute handling, and legal or accounting obligations. When data is no longer needed, we delete it or anonymize it where practicable, subject to any retention required by law or for legitimate recordkeeping.

Records are kept only for as long as needed for service delivery, administration, or legal compliance.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on this page and may provide an additional notice where appropriate. The revised version applies from the stated effective date unless a different notice period is required by law.

We review this policy when our practices, services, or legal obligations change.

Contact Information

Email contact

[email protected]

Telephone contact

+62 812-020-288

Postal address

Jalan Sri Wedari 9 11A, Tabanan District, Bali 80351

Privacy contact